General Inquiry

Q：Do you offer free delivery service?  How long will it takes?

A：We offer free delivery service for order which delivered within Hong Kong (except Lantau Island, Discovery bay and outlying Island) with total order amount over HKD 800.00.  For overseas order we will get back to you for the freight charge and the shipping options. Delivery lead time depends on our stock level.  If the ordered item is already in stock, it will be arrange for delivery within 1 week.

Q：How can I pay my on-line order?

A：We accept payment with Visa/Master Card thru Paypal.com. You do not need to be a register member of Paypal.com to use our on-line payment service. We will send you a payment requests thru Paypal.com after we confirmed with you for your order stock status and shipping options.

Q：Other than Barvan-int Store On-line, any store in for me to purchase?

A：You can purchase with our dealers. You can view all our dealers’ information

Q：How to get the most updated news and activity about Barvan-int?

A：There are various ways to keep in touch with us. To register as Barvan-int members you will receive a monthly email broadcast for our latest new. You can also visit and “ like” our facebook fan page to find our sharing. 

Q：What would I benefit if I join Barvan-int membership?

A：To be our membership, you will enjoy: 

To receive our monthly email broadcast for first-hand news and on-sale program

To have priority to our special program for our members only

Q：I see you have difference brands sold on www.Barvan-int.com. Any more information about the brand could you provide?

A：Sure, please visit our Brand Technology to find out more. You will know how special the items of the brand are they do for end-users.

Q：It’s my first time to order at www.barvan-int.com. Anything special I should be aware when placing order?

A：Please read through our terms and conditions, about payment, delivery, return etc.

Q：I submit my personal data for ordering, how could I be assured my data is secure and just use for order purpose?

A：For privacy, please read through our privacy session. For security, please visit our security session.

Q：What should I do if I find out the item I bought has flaw?

A：We will request you to show us Receipt / proof of purchase from Barvan-int for the actual damaged goods, and photos of the damaged goods. We will get back to you if it’s valid for warranty. You could also visit brands’ warranty page for more details.